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Enterprise Services · On-Site Support
On-site IT support: engineers at your door, fully equipped.
Server installation, de-racking, relocation, re-cabling or setup: our engineers handle the intricacies of any IT environment, quickly and precisely, at your office or data centre in Egypt and the UAE.
How it works
Clear scope, clear price, no surprises.
01
Send your job specification detailing your needs.
02
Our team reviews the task and decides on the specifics.
03
You receive a cost estimate for the work and any equipment.
04
Our engineers arrive at your office or data centre fully equipped.
05
Any extra work not in the quote is noted and agreed with you before billing.
Unique skill sets
Support shaped around your infrastructure.
Each engineer brings their own expertise, so you get support tailored to your needs.
Certified Engineers
Installation, racking, cabling and configuration by engineers who work with enterprise servers every day.
Personalised Service
We learn your infrastructure first, then shape the support around it.
FAQ
Questions about on-site IT support
Not sure what to include in your job specification? Ask us and we will help.
What on-site services do you offer?
Our engineers handle server installation, racking and de-racking, relocation, re-cabling, and configuration and setup at your office or data centre in Egypt and the UAE.
How do I book an engineer?
Send us your job specification: the location, the equipment and the timing. You can use the form below, call us or message us on WhatsApp, and our team will reply within 24 working hours.
How is on-site work priced?
You receive a cost estimate for the work and any equipment before we start. Any extra work that is not in the quote is noted and agreed with you before billing.
Can I get warranty service at my site?
Most products are repaired in our own facility, and we also offer on-site warranty service. It is arranged directly with one of our representatives, and the price and terms depend on the build and configuration. See our warranty services page for what is covered.
How should I prepare my site for a visit?
Our on-site server installation guide explains what happens when our engineers install, rack or relocate servers, and how to prepare so the visit goes smoothly.
Send us your job specification.
On-site services are arranged directly with our team. Tell us the location, the equipment and the timing.
