Home / Technical Support
Technical Support
IT technical support in Egypt and the UAE. We’ll get you back on track.
On the rare occasion you have difficulties with your IT hardware, submit a ticket and our engineers will get you the help you need, fast.
Email open 24/7
support@megabuildup.tech
Support hours
Sunday–Thursday, 10:00–19:00
Same or next-day reply
Tickets received after hours are answered the next working day.
How support works
Three steps from problem to fixed.
01
Submit a ticket
Email us the details below, any time of day.
02
Remote diagnosis
Our engineers try to fix the issue remotely first.
03
Fix or replace
Defective hardware within warranty is replaced straight away. Outside warranty, we help at a fixed hourly rate.
Your ticket
What to include in your ticket
The more we know, the faster we can fix it.
- Your name
- Contact details: phone number and email address
- Sales order reference
- Service tag or serial number of the hardware
- A description of the problem, with photos or error messages if you have them
FAQ
Questions about technical support
Cannot find your answer? Send us a ticket and our engineers will help.
How do I open a support ticket?
Email support@megabuildup.tech with your name, your phone number and email address, your sales order reference, the service tag or serial number of the hardware, and a description of the problem. Photos or error messages help.
What are your support hours, and how fast will I hear back?
Our email is open 24/7. Our team works Sunday to Thursday, 10:00 to 19:00, and replies the same working day or the next. Tickets received after hours are answered the next working day.
What happens after I submit a ticket?
Our engineers try to diagnose and fix the issue remotely first. If it is a hardware fault, defective hardware within warranty is replaced straight away.
Do you support hardware that is out of warranty?
Yes. Outside warranty, we help at a fixed hourly rate. See our warranty services for what is covered while your hardware is under warranty.
Can an engineer come to my site?
Yes. Our engineers can visit your office or data centre in Egypt and the UAE by arrangement. See our on-site support page.
What’s covered and how to claim.
Engineers at your office or data centre.
Quick answers to common questions.
Google reviews
What our clients say
Real reviews from our Google Business Profile, updated automatically.
