Our comprehensive warranty options are designed for you.

Warranty Services

Standard 1 Year Warranty

All products not covered by our three–year warranty come with our standard one–year warranty at no additional cost. These products are classified as consumable items due to their limited lifespan based on their function. This warranty will be clearly marked on their respective product pages.

Warranty Services

Industry-Leading 3 Year Warranty

We provide a complimentary three–year warranty on many of our products including newer generation servers, workstations and storage arrays. Products that include this three–year warranty are clearly marked on their respective product pages.

Warranty Services

Extended Warranty Options

For customers looking for additional coverage on items that come with a one–year warranty, we offer a five–year extended warranty on selected items. These extended warranties can be purchased at an additional cost through our configure–to–order option on our web shop or by speaking to a representative.

On-Site Warranty

We often repair any products within our own facility, however, we also have on–site warranty services.

Other Products

For other items from different manufacturers, we provide on-site warranty to ensure similar support services. Prices and terms for these warranties vary depending on the specific build and configuration of the product.
Please note that on–site warranty services are only available through direct communication with one of our representatives and cannot be accessed or purchased directly on our website. You can view our full warranty policy here.
Warranty Services
Warranty Services

Coverage

Our warranty covers any faults and defects that arise from normal use in line with manufacturer guidelines, such as mechanical failure occurring during standard use.

Mega Build Up warranties do not cover:

  • Improper maintenance or modification
  • Software, media parts or supplies not supplied by Mega Build Up
  • Operation outside the product’s specifications
  • Unauthorised modification or misuse

Item Grading & Condition

All of our stock undergoes a multi–point inspection and testing process to ensure all functions and components are working optimally. We refurbish or replace any system or component that fails to meet our strict performance standards to maintain high quality. Despite rigorous checks, unforeseen errors can occasionally occur, which is why a range of warranties is offered.

The condition grades of Mega Build Up products include:

  • NEW – Brand new and unopened item.
  • NEW OTHER – An unused item that may have experienced minimal testing hours.
  • Mega Build Up REFURBISHED – A pre–owned item which has been tested, refurbished and repackaged by us.

Exclusions

Many products come with our five–year warranty. However, some of these products, like servers and workstations, have consumable components in them that are not covered by our five–year warranty. Whether purchased as separate upgrades or supplied as configured components within the server system or workstation, these would typically come with our standard one–year warranty.

Products we determine as consumable are, HDDs, SSDs, Batteries and GPUs.

How to Submit a Warranty Claim

To make a warranty claim submit a ticket through our email support@megabuildup.tech. We aim to be in touch the same day or the next day if your ticket received after working hours.

When submitting a ticket, please include the product serial number, along with any other relevant details such as the name and description of the suspected fault.

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