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FAQs
Mega Build Up FAQs: your questions answered.
Answers to common questions about our servers, AI solutions, delivery, warranty, payment options and technical support.
Products & brands
Do you supply new hardware?
Yes. We specialise in factory-new, latest-generation servers, storage, networking and workstations from leading manufacturers, all with full manufacturer warranty.
Are there any other products or brands that you don’t advertise online?
Yes. We supply many more servers, storage, networking products and components than this website shows. Tell us the product you need and our experts will send you a quote.
Do you only sell servers?
No. Alongside high-end servers we supply workstations, storage arrays, networking equipment, GPUs, parts and upgrades, and we build AI solutions such as CX Agents and OCR Scanners.
Do you sell NVIDIA H200 GPUs on their own?
Yes. We supply NVIDIA H200 NVL 141GB PCIe GPUs (part number 900-21010-0040-000) on their own, and we recommend buying them installed and burn-in tested in a complete NVIDIA H200 8-GPU server. Every order gets a written quote with exact part numbers, new sealed units, serial numbers recorded at delivery, and the lead time, delivery terms and warranty in writing. Data-centre GPUs are subject to export-control checks, so we ask for end-user details before we confirm an order.
Is there anything else besides hardware that you deal with?
We offer support in sourcing any additional accessories required to complete your IT project installation. For more information, visit our third-party accessories page.
Do servers come with all the necessary accessories?
Servers ship with the manufacturer’s standard accessories, such as rack rails and bezel where included. Cables and other project-specific accessories differ for every infrastructure, so we source them for you on request. For more information, visit our third-party accessories page.
Can I upgrade my servers in the future?
Yes. Much of our hardware, in particular servers, is upgradable. If you are looking to upgrade your infrastructure, please contact us directly so our experts can advise you on what products are compatible with your current infrastructure.
Which brands do you work with?
Our product portfolio includes a range of industry-leading brands. This includes Dell, HP, Intel, AMD, NVIDIA, Samsung, Cisco, Gigabyte, Supermicro, Lenovo, Fujitsu, Hynix, Micron, Solidigm, Kioxia, ASUS, and many more…
How do I know if your product will work with my setup/infrastructure?
If you are unsure whether a product is compatible with your hardware, contact us and one of our experts will guide you.
Stock & delivery
Do you hold stock in-house?
Yes. We hold stock of common servers, parts and components in-house, so our engineers can configure and burn-in test every system ourselves, keep tight inventory control and respond quickly. Data-centre GPUs such as the NVIDIA H200, and the GPU servers built around them, are sourced to order, and we confirm availability on your quote.
What’s the general lead time on an item in stock or out of stock?
It depends on the item and whether it is in stock. For general parts like CPUs and RAM, in-stock items ship the next business day, and out-of-stock items typically take 3 to 5 days. In-stock servers and other builds take 1 to 3 business days. Data-centre GPUs and GPU servers, such as the NVIDIA H200 and RTX PRO 6000, are sourced to order, so we confirm the lead time in writing on your quote.
What delivery services do you use?
We have long-standing partnerships with DHL, and on ground representatives with next-day or even same-day delivery where available.
How long will my order take to arrive if I am not in Egypt or the UAE?
We ship internationally with DHL and other couriers. In-stock components ship on the same timescales as in Egypt and the UAE. For servers, data-centre GPUs and anything that needs export or import paperwork, we confirm the delivery time, shipping terms and who handles customs in writing on your quote.
How do you prepare servers before delivery?
Every system is configured to your specification, updated to the latest firmware and burn-in tested by our engineers before it leaves us. On request, we also handle racking, cabling and on-site installation.
Warranty & support
What warranty options do you have?
New Dell servers come with a 3-year Dell warranty. Our NVIDIA GPU servers come with a 24-month next-business-day warranty on the server and a 12-month replacement warranty on the GPUs. GPUs bought on their own have a 12-month Mega Build Up replacement warranty, followed by the manufacturer’s warranty. Other hardware has a 1-year warranty, and extended support of up to 5 years is available. See our warranty services page.
How does the return to base warranty work?
Email a ticket to support@megabuildup.tech with the product serial number and a description of the fault. Our engineers first try to fix the issue remotely. If that doesn’t work, the equipment comes back to us for evaluation, repair or replacement. Every claim comes to us first, and we deal with the manufacturer for you. For more information, see our technical support page.
Payments & returns
What payment options do you have available?
We accept Cash, Visa and Wire Transfer. We also have the option to finance or rent hardware, which you would need to inquire with our team directly.
What is your return policy?
Standard stock items can be returned within 14 days of receipt. Special-order and configured-to-order items, including data-centre GPUs such as the NVIDIA H200 and servers built to your specification, can’t be returned. They remain covered by their warranty if they are faulty. For the conditions, please contact our team.
Company
Do you have any other branches outside of Egypt?
Yes. We have hubs in Egypt, the UAE and the US. This lets us streamline shipping and offer a quick turnaround for deliveries outside of Egypt.
