Terms & Conditions

1. About these terms

These Terms and Conditions (the “Terms”) apply to every quotation, order, product and service supplied by Mega Build Up for Information Technology and Artificial Intelligence Solutions (“Mega Build Up”, “we”, “us” or “our”), with its head office at 45 Tanta Street, Floor 2, Apt 2, Agouza, Giza, Egypt, and its regional office in Industrial Area No 5, Sharjah, United Arab Emirates.

By requesting a quotation, placing an order or using our services, you (“the Customer”) agree to these Terms. Where a signed quotation, proposal or service agreement contains different terms, that document takes priority for the matters it covers.

2. Quotations and orders

Quotations are valid for seven (7) days from their date unless stated otherwise, because hardware prices, availability and exchange rates change frequently. Specifications, quantities, prices, delivery estimates and warranty terms are those shown on the quotation.

An order is accepted when we confirm it in writing or issue an invoice. We may decline or cancel an order before dispatch if a product becomes unavailable or a pricing error is identified; in that case any payment received for that order is refunded in full.

3. Prices and payment

• Prices are quoted in Egyptian Pounds (EGP), US Dollars (USD) or UAE Dirhams (AED) as stated on the quotation, and exclude VAT and other applicable taxes unless shown otherwise.
• We accept cash, Visa and bank transfer. Financing and rental options are available by separate written agreement.
• Unless agreed otherwise in writing, payment is due in full before dispatch.
• Ownership of the products remains with Mega Build Up until we receive payment in full.

4. Delivery and risk

We deliver across Egypt and the UAE and ship internationally through our logistics partners. Typical lead times are next business day for in-stock components, three (3) to five (5) business days for out-of-stock components, and one (1) to three (3) business days for in-stock servers and configured systems. Lead times are estimates and are confirmed on your order.

Risk of loss or damage passes to the Customer on delivery to the agreed address. The Customer is responsible for providing safe access and a suitable place to receive the products.

5. Inspection on delivery

Please inspect products on delivery. Visible damage, missing items or incorrect products must be reported to us in writing within two (2) working days of delivery, with photographs where possible, so that we can resolve the issue with the carrier or manufacturer.

6. Installation and on-site services

Installation, racking, cabling, configuration, relocation and other on-site services are provided according to the scope and price in our quotation. The Customer must ensure that the site, power, cooling, network access and any required permits are ready before our engineers arrive. Any work outside the agreed scope is discussed and approved with the Customer before it is carried out or invoiced.

7. Warranty

Products supplied by Mega Build Up are covered by the following warranty periods, starting from the date of delivery:

• New Dell servers: three (3) year Dell warranty.
• AI and GPU servers (such as our NVIDIA H200 and RTX PRO 6000 8-GPU servers): twenty-four (24) month Mega Build Up next-business-day (NBD) warranty on the server, and a twelve (12) month replacement warranty on the GPUs.
• Refurbished servers: two (2) year Mega Build Up warranty.
• Workstations, GPUs, storage, networking equipment, components and parts: one (1) year warranty.

Extended warranty and support plans are available on selected systems and, where purchased, are confirmed in writing on your quotation or invoice.

What is covered. Faults and defects in materials or workmanship that arise from normal use in line with the manufacturer’s guidelines.

What is not covered.

• Damage caused by accidents, misuse, liquids, power surges, fire or improper installation by third parties.
• Improper maintenance, unauthorised repair, modification or opening of sealed components.
• Operation outside the product’s published specifications or environmental conditions.
• Software, media, parts or supplies not supplied by Mega Build Up.
• Products whose serial numbers or warranty labels have been removed or altered.
• Normal wear and tear, and consumables beyond their stated warranty period.

Under warranty, we will repair or replace the defective product, or a defective part of it, with a new or functionally equivalent item. Replacement items are covered for the remainder of the original warranty period. Outside the warranty period, repairs are carried out at our fixed hourly rate plus parts, quoted before any work begins.

8. Warranty claims and support

To make a warranty claim or request support, email support@megabuildup.tech with your name, contact details, sales order reference, the product’s serial number or service tag, and a description of the fault, including photos or error messages if available.

Our engineers will first attempt to diagnose and resolve the issue remotely. Where necessary, the product is returned to us for evaluation and repair or replacement, or on-site warranty service is arranged with one of our representatives.

Support hours: Sunday to Thursday, 10:00am to 7:00pm (Egypt time), excluding Fridays, Saturdays and public holidays. Our email is monitored 24/7, and requests received outside support hours are answered on the next working day.

9. Returns and cancellations

Products may be returned within fourteen (14) days of receipt, provided they are unused, in their original condition and packaging, complete with all accessories and documentation, and accompanied by proof of purchase. Approved refunds are made to the original payment method after the returned product has been inspected.

Orders may be cancelled free of charge before dispatch. Where products have been specially ordered or configured to your specification, we will tell you of any non-refundable costs before the cancellation is confirmed. Faulty products are handled under the Warranty section above.

10. Trade-in

Trade-in valuations are estimates based on the information provided and are confirmed after physical inspection of the equipment. Payment is made promptly by agreed method or deducted from a future order. All storage media received through our trade-in programme is securely erased, and equipment that cannot be reused is recycled responsibly.

11. AI solutions and software services

AI solutions, including CX Agents, OCR Scanners, AI video generation and AI infrastructure services, are delivered under a separate proposal or service agreement that sets out the scope, service levels and fees. The Customer is responsible for the lawful collection and use of the data it provides, and for reviewing AI-generated outputs before relying on them for business, legal, medical or financial decisions.

12. Data and confidentiality

We handle personal data in line with our Privacy Policy and applicable data protection laws. Each party will keep confidential any non-public business information received from the other party. Before returning any device for warranty, repair or trade-in, the Customer is responsible for backing up and removing its data; we are not responsible for loss of data stored on returned devices.

13. Limitation of liability

To the fullest extent permitted by law, Mega Build Up is not liable for any indirect, incidental or consequential loss, including loss of profit, revenue, business, data or goodwill. Our total liability arising from any order is limited to the amount paid by the Customer for the specific product or service concerned. Nothing in these Terms limits any liability that cannot be limited under applicable law.

14. Intellectual property

All content on this website, including text, graphics, logos and designs, belongs to Mega Build Up or its licensors and may not be copied or reused without our written permission. Manufacturer names and trademarks belong to their respective owners.

15. Force majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, epidemics, war, government actions, customs or import restrictions, manufacturer shortages, carrier delays or failures of utilities.

16. Governing law and disputes

These Terms are governed by the laws of the Arab Republic of Egypt, unless your quotation states otherwise. Both parties will first try to resolve any dispute in good faith. If a dispute is not resolved within thirty (30) days, it will be referred to the competent courts of Cairo, Egypt.

17. Changes to these terms

We may update these Terms from time to time. The version published on this page applies to orders placed after its publication date.

18. Contact us

Mega Build Up for Information Technology and Artificial Intelligence Solutions
45 Tanta Street, Floor 2, Apt 2, Agouza, Giza, Egypt
Sales: sales@megabuildup.tech · Support and warranty: support@megabuildup.tech · Phone: (+20) 109 141 4699