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Warranty Services
Server warranty, covered from day one. Supported for years.
Every new Dell server comes with a 3-year Dell warranty, every GPU server with a 24-month next-business-day warranty and every refurbished server with a 2-year Mega Build Up warranty, all backed by our own engineers.
Warranty options
Clear cover for every product.
3 years
Dell Warranty
New Dell PowerEdge servers carry a 3-year Dell warranty, backed by our own engineers for faster diagnosis and support.
24 months
Next-Business-Day Warranty
Our NVIDIA H200 and RTX PRO 6000 8-GPU servers carry a 24-month Mega Build Up NBD warranty on the server, plus a 12-month replacement warranty on the GPUs.
1 year
Standard Warranty
GPUs bought on their own have a 12-month Mega Build Up replacement warranty, followed by the manufacturer’s warranty. Workstations, storage, networking and parts have a 1-year warranty from delivery.
up to 5 years
Extended Support
Extended warranty and support plans on selected systems, arranged through your account manager or one of our representatives.
On-site warranty
Repaired in our facility, or at your site.
We repair most products in our own facility, and we also offer on-site warranty services. For other manufacturers’ items, we provide on-site warranty with similar support. Prices and terms depend on the build and configuration, and on-site warranty is arranged directly with one of our representatives.
In our facility
Repair or replacement by our engineers.
At your site
Engineers come to you, by arrangement.
What’s covered
Clear terms, no surprises.
Covered
Faults and defects that arise from normal use in line with the manufacturer’s guidelines, such as mechanical failure during standard use.
Not covered
- Improper maintenance or modification
- Software, media, parts or supplies not supplied by Mega Build Up
- Operation outside the product’s specifications
- Unauthorised modification or misuse
Consumables (1-year warranty):
How to make a warranty claim
Email a ticket with the product serial number and a description of the suspected fault. Every claim comes to us first, and we handle the manufacturer for you. We aim to reply the same day, or the next working day after hours. Shipping terms for claims from outside Egypt and the UAE are set out on your quotation.
